Support

This page is for purchasers of The EFT Coach who are experiencing problems downloading the book.

Your custom matters to us and we hope we have thought of all eventualities below.

If you can't find the answer to your problem on this page, please contact us at

I couldn't download the file within the 4 hour window.

If you have either the confirmation email from us, or the ClickBank confirmation email, forward one of them to us and tell us about the problem.
As long as you have your ClickBank transaction id we will send you the file.

I lost the file (e.g. through deletion or hard disk failure)

If you have either the confirmation email from us, or the ClickBank confirmation email, forward one of them to us and tell us about the problem.
As long as you have your ClickBank transaction id we will send you the file.

I have paid but I have lost my transaction id

Your transaction id was included in the confirmation email from ClickBank and in the confirmation email from us.
Check your email inbox to see if you have either of these emails.

If you can't find either of these emails, we can still identify you if you tell us certain other details about the transaction. Email us at and we will do our best to help you.

I think I paid but I did not get a transaction id or email from ClickBank

It is theoretically possible that the email from ClickBank went astray.
This is why we follow up with another confirmation from ourselves, also containing the transaction id, and show the transaction id on the download page.

If you believe you have paid but have not received a transaction id, the problem may with ClickBank.

You can contact ClickBank directly about the transaction by contacting them here (recommended).

Alternatively you can contact us at and we will endeavour to investigate and sort out the problem for you.
This will involve us talking to ClickBank on your behalf to see if a transaction matching your details is logged with them.

We will ask you to provide identifying details for this purpose. But we will never ask for your full credit card number and please do not send this to us in any email.

How do I get my upgrade if a new edition comes out?

We endeavour to contact previous purchasers by email when there is a new edition.
It's possible that you won't get this notification if you have changed your email address, or if the email gets filtered or otherwise lost.

To get your upgrade, email us at with the following details:

- You ClickBank transaction id (in the email you got from ClickBank and in the confirmation email we sent you at the time of purchase)

- The email address you used at the time of purchase

and we will get your upgrade to you as soon as possible.

There is no time limit for requesting an upgrade.

The current edition is Edition 1.

I have trouble running or using Adobe Reader on my computer.

We do not provide technical support on how to download, use or otherwise troubleshoot Adobe Reader.

Please contact Adobe at their website www.adobe.com/support/main.html where there is comprehensive help and support information.

Some other problem

If you have a problem relating to obtaining The EFT Coach that is not covered above, please use the support request form to tell us about the problem.

Please note, we do not provide technical support.

Support request form:

NB - To avoid the support email address being found by spambots it is not given as text on this page. Please either use the support request form above or type the following address into your email client as it appears in this image: All our contact email addresses, including support are provided in our confirmation email to you at the time of attempted download.

 Last updated 18 March 2004                                                                                              
© The Future Starts Now 2004