The EFT Coach - Support

Support

This page is for purchasers of The EFT Coach or The EFT Coach Workbook
who are experiencing problems or who have queries about their transaction.

Your custom matters to us and we hope we have thought of all eventualities below.

If you can't find the answer to your problem on this page, please contact us at

I couldn't download the file within the 4 hour window.

If you have either the confirmation email from us, or the ClickBank confirmation email, forward one of them to us at and tell us about the problem.
As long as you have your ClickBank transaction id we will send you the file.

I lost the file (e.g. through accidental deletion or hard disk failure)

If you have either the confirmation email from us, or the ClickBank confirmation email, forward one of them to us at and let us know.
As long as you still have your ClickBank transaction id we will send you the file.

I lost my transaction id

Your transaction id was included in the confirmation email from ClickBank and in the confirmation email from us.
Check your email inbox to see if you have either of these emails.

If you can't find either of these emails, we can still identify you if you can tell us certain other details about the transaction.
Email us at and we will do our best to help you.

I think I paid but I did not get a transaction id or email from ClickBank

It is theoretically possible that the email from ClickBank went astray.
This is why we follow up with another confirmation from ourselves, also containing the transaction id, as well as showing the transaction id on the download page.

If you believe you have paid but have not received a transaction id, the problem may with ClickBank.

You can contact ClickBank directly about the transaction by contacting them here (recommended).

Alternatively you can contact us at and we will endeavour to investigate and sort out the problem for you.
This will involve us talking to ClickBank on your behalf to see if a transaction matching your details is logged with them.

We will ask you to provide identifying details for this purpose. But we will never ask for your full credit card number and please do not send this to us in any email.

I'm not sure if I paid or not, or I may have paid twice - how can I find out?

ClickBank deals with all payment queries and you should contact them in the first instance here.
However, the following information may help you decide whether you need to contact ClickBank at all:

ClickBank issues one transaction id per successful payment.
If you haven't received a transation id from ClickBank, you probably haven't paid.
If you have received one transaction id, you have paid once, even if you receive more than one email from them or from us.
If you have received two transaction id's, you have paid twice.
We receive notification of purchases from ClickBank - so we can check for you how many transactions have been completed.

If you do accidentally pay twice, just email and we will arrange for a refund on one of the purchases immediately.

For your security, please do NOT include your credit card number in any emails to use - we do not hold any information about your credit card.
If your enquiry involves this type of information you will need to contact ClickBank directly, as only they hold these details.

How do I get my upgrade if a new edition comes out?

We endeavour to contact previous purchasers by email when there is a new edition.
It's possible that you won't get this notification if you have changed your email address, or if the email gets filtered or otherwise lost.

To get your upgrade, email us at with the following details and we will get your upgrade to you as soon as possible.

Your ClickBank transaction id (in the email you got from ClickBank and in the confirmation email we sent you at the time of purchase)
The email address you used at the time of purchase

There is no time limit for requesting an upgrade.

The current edition for The EFT Coach for Professionals is Edition 2.
The current edition for The EFT Coach Workbook for Complete Beginners is Edition 1.

I have trouble running or using Adobe Reader on my computer.

We do not provide technical support on how to download, use or otherwise troubleshoot Adobe Reader.

Please contact Adobe at their website www.adobe.com/support/main.html where there is comprehensive help and support information.

Some other problem

If you have a problem relating to obtaining the book you have purchased, which is not covered above,
please send an email to and tell us about the problem.

Please include your ClickBank transaction id if you know it.
Please NEVER include your credit card number in any emails to us.

Please also note, we do not provide general technical support.

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